Safaricom subscriptions are a convenient way to access services like premium SMS, internet bundles, and entertainment content.
However, managing these subscriptions can sometimes become overwhelming, especially when you’re subscribed to services you no longer need.
Unsubscribing is an important step to regain control of your mobile usage and prevent unnecessary charges.
In this guide, we’ll walk you through the easy steps to unsubscribe from Safaricom subscriptions, ensuring a seamless and stress-free process.
Whether it’s SMS alerts, daily bundles, or third-party services, you’ll find the solution here. Let’s get started!
How To Unsubscribe From Safaricom Subscriptions
Safaricom is one of Kenya’s leading telecommunications providers, offering a wide range of subscription-based services such as SMS bundles, data plans, premium SMS alerts, and third-party services.
While these subscriptions are convenient, some users may find themselves paying for services they no longer need.
Whether you’re trying to cut down on costs, eliminate unwanted charges, or simply declutter your Safaricom account, unsubscribing from these services is a straightforward process.
In this comprehensive guide, we’ll explain how to unsubscribe from Safaricom subscriptions, covering both in-house and third-party services.
We’ll also include tips to ensure you stay in control of your mobile expenses.
Why Unsubscribing is Important
Unsubscribing from unnecessary subscriptions has several benefits:
- Save Money: Avoid paying for services you don’t use.
- Manage Spam: Stop receiving unwanted SMS alerts and promotional messages.
- Declutter Your Account: Simplify your mobile experience by reducing clutter.
- Optimize Usage: Focus on services you truly need.
How to Identify Active Subscriptions
Before unsubscribing, it’s essential to identify which subscriptions are currently active on your Safaricom line. Safaricom provides a quick way to check this:
- *Dial 100# (Prepaid users) or *200# (Postpaid users).
- Select “My Subscriptions” from the menu.
- A list of all active subscriptions, including Safaricom and third-party services, will be displayed.
Once you have the list, proceed with unsubscribing from the services you no longer need.
Step-by-Step Guide to Unsubscribe from Safaricom Subscriptions
1. Unsubscribe Using USSD Codes
Safaricom offers a simple method to manage subscriptions using USSD codes.
- Dial *100# (prepaid) or *200# (postpaid).
- Select “Manage Subscriptions” or “My Subscriptions” from the menu.
- Choose the subscription you want to cancel.
- Confirm the unsubscription request.
You’ll receive a confirmation SMS once the service has been successfully unsubscribed.
Use the SMS Option
For some Safaricom services, you can unsubscribe by sending a specific SMS keyword to a designated number. For example:
- To stop promotional messages or SMS alerts, reply with the word “STOP” to the sender’s number.
- For third-party services, reply with “UNSUBSCRIBE” or “STOP” to the shortcode provided.
If you’re unsure of the keyword, check Safaricom’s website or contact their customer care team for guidance.
Unsubscribe via Safaricom’s App
The MySafaricom App makes managing subscriptions even easier.
- Download and install the MySafaricom App from Google Play or the App Store.
- Log in using your Safaricom number.
- Navigate to the “Services” or “My Subscriptions” section.
- Review all active subscriptions and cancel the ones you no longer need.
The app is user-friendly and provides real-time updates on your subscription status.
Contact Safaricom Customer Care
If you’re unable to unsubscribe using the above methods, Safaricom’s customer care team can assist:
- Dial 100 for prepaid users or 200 for postpaid users.
- Select the option to speak to a customer care agent.
- Request them to cancel the subscriptions on your behalf.
Ensure you provide specific details about the subscriptions you want to cancel for quicker assistance.
Cancel Third-Party Subscriptions
Third-party subscriptions (e.g., premium SMS services, content providers) often charge users without clear consent. To unsubscribe:
- Dial *100# or *200#, then select “Manage Subscriptions.”
- Identify third-party services and follow the prompts to cancel them.
- Alternatively, send “STOP” to the shortcode linked to the service.
If the issue persists, report the service to Safaricom for further investigation.
Tips to Avoid Unwanted Subscriptions in the Future
- Avoid Sharing Your Number: Be cautious when signing up for online services or promotions that ask for your mobile number.
- Check Terms and Conditions: Read the fine print before subscribing to any service.
- Block Premium SMS Services: Safaricom allows users to block premium SMS services altogether. Contact customer care to activate this option.
- Monitor Your Account Regularly: Use the MySafaricom App or dial *100# to review your subscriptions periodically.
What to Do If You’re Still Being Charged
If you’ve unsubscribed from a service but are still being charged:
- Contact Safaricom customer care immediately.
- Provide details of the charges and the service in question.
- Request a refund if applicable.
Safaricom takes customer complaints seriously and will investigate the issue promptly.
FAQs About Safaricom Subscriptions
Q: Can I unsubscribe from multiple services at once?
A: Yes. Use the USSD code *100# or the MySafaricom App to view and unsubscribe from multiple services simultaneously.
Q: How do I block future third-party subscriptions?
A: Call customer care and request to block all third-party services. This ensures you won’t be subscribed to premium services without your consent.
Q: Are there any charges for unsubscribing?
A: No, unsubscribing from Safaricom services is free.
Q: What if I don’t know which subscription is causing charges?
A: Dial *100# or check the MySafaricom App to view all active subscriptions and identify the source of the charges.