Call divert, also known as call forwarding, is a helpful feature that allows you to send incoming calls to another number or voicemail.
In Kenya, this feature is popular because it helps people stay connected even when they are busy, unreachable, or unable to answer their phones.
Below is everything you need to know about Call Divert on Safaricom, Kenya’s main mobile service provider.
What is Call Divert?
Call divert is a feature that lets you forward calls to another number or voicemail.
For example, if you’re busy or your phone is off, you can send calls to another phone number or a voicemail service.
This ensures you never miss important calls.
How to Use Safaricom Call Divert in Kenya
Safaricom offers several codes for call forwarding.
Before setting it up, you should cancel any existing settings by dialling ##002#.
After that, you can choose the type of call forwarding you need.
Here are some common Safaricom call divert codes:
- Divert all calls: Dial **21*[phone number]#.
- When unanswered: Dial **61*[phone number]#.
- When unreachable: Dial **62*[phone number]#.
- When busy: Dial **67*[phone number]#.
How to Get Notifications for Forwarded Calls
To make sure you stay informed about diverted calls:
Use the appropriate call divert code (e.g., **21*[phone number]#).
Ensure that your phone is set to receive SMS notifications.
If notifications don’t appear, contact Safaricom customer care for assistance.
How to Cancel Call Divert on Safaricom
If you no longer need call forwarding, you can easily deactivate it:
Cancel all call forwarding settings: Dial ##002#.
Cancel specific conditions:
- For unanswered calls, dial ##61#.
- For unreachable calls, dial ##62#.
- For busy calls, dial ##67#.
What is the *21# Code?
The *21# code activates unconditional call forwarding.
This means all calls will go directly to another number without ringing on your phone.
To set it up: Dial *21[phone number]#.
To cancel it: Dial ##21#.
This is a good option if you don’t want to be disturbed and prefer all calls to go to another number.
Can I Divert Text Messages?
Unfortunately, Safaricom does not have a built-in feature to forward text messages.
However, you can use third-party apps to set up SMS forwarding if needed.
Conclusion
Call divert is a simple yet powerful tool for managing your phone calls.
Safaricom makes it easy to activate and deactivate call forwarding using specific codes.
Whether you need to forward calls because you’re busy, unreachable, or simply want all calls sent to another number, Safaricom’s options ensure you stay connected.
Use these codes to customize your call settings to suit your needs and never miss an important call.
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