Token recharge delays can leave you in the dark, literally. Whether it’s due to system glitches or SMS delays from Kenya Power, waiting for your token numbers can be frustrating.
Fortunately, there are fast and reliable ways to retrieve your tokens and ensure uninterrupted power supply for your home or business.
Here’s a step-by-step guide on how to retrieve your Kenya Power tokens via USSD codes and the mobile app.
Using USSD Code to Retrieve Kenya Power Tokens
If you’re a prepaid customer, you can access your token details instantly by dialing the USSD code *977#. Follow these steps:
- Dial *977# on your mobile phone.
- From the displayed menu, select Prepaid Services (Token).
- Choose the Latest Token option, then either select your meter number or add a new one.
You’ll receive a list of the last five tokens purchased for that meter number. Your latest token is right there.
This quick process ensures you won’t be left waiting for SMS confirmations.
Retrieve Tokens via the Kenya Power App
Kenya Power’s mobile app is another efficient option to get your tokens:
- Download the app from the Play Store (Android) or App Store (iOS).
- Open the app and navigate to the Bill/Token option in the dropdown menu.
- Enter your meter number and tap OK.
- A list of your token purchases will appear instantly.
This user-friendly app makes it easy to manage your prepaid meter anytime, anywhere.
Why These Methods Matter
Delays in SMS delivery can disrupt your power needs, but knowing these quick alternatives empowers you to stay in control. Whether through the USSD code or the app, retrieving your tokens is now faster and more reliable.
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