How to Check Your CRB Status Online in Kenya

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A positive CRB rating shows you pay loans and debts on time. A negative rating means you may have defaulted.

You can check if you are a defaulter in Kenya by accessing your CRB record.

Being blacklisted lowers your credit score and makes it harder to get loans. Many people want to check their CRB status on their phone.

This guide explains how to do it using online platforms like Metropol, CreditInfo, and TransUnion.

Kenya has several Credit Reference Bureau companies to help you check your credit score.

Check Your CRB Status Online

Steps to Check Your CRB Status Online

Metropol Crystobol lets you check your CRB status using a USSD code, but you need to visit their website to complete the process.

With TransUnion, you can send a text message to get your CRB status details. CreditInfo communicates only via email after you apply for a credit report online.

Here’s how to check your CRB status online or via SMS:

Metropol CRB Status Check

Metropol Crystobol, established in Kenya in 1996, provides CRB services licensed by the Central Bank of Kenya. They started offering credit rating services to the public in 2006.

You can check your CRB status through their website or app, available on Google Play Store and App Store.

Steps to Check Your CRB Status Online:

  1. Visit the official Metropol website.
  2. Sign in using your Safaricom number and a reference number.
  3. Download your CRB credit report. The report shows your CRB status.

How to Get a Reference Number:

  1. Dial *433# using your Safaricom line.
  2. Select Listing Status.
  3. Enter your National ID.
  4. Select Confirm.
  5. If referred by a Metropol agent, enter their ID; otherwise, enter 0.
  6. Select Confirm.

Metropol Crystobol will then process your request. Follow these steps to manage your credit status conveniently.

Cost of Metropol Crystobol Services

Here are the charges for various Metropol Crystobol services:

  • CRB Credit Report: KES 250
  • Find out who blacklisted you: KES 250
  • CRB Clearance Certificate (after paying your defaulted loans): KES 2,200

To pay for these services, use Paybill number 220388 and your ID number as the account number.

Metropol Contacts

For inquiries, you can reach the Metropol CRB Contact Centre using the details below:

  • Physical Address: Barclays Plaza, 9th Floor, Loita Street, Nairobi, Kenya
  • Phone Numbers: (+254) 709 834 000 / (+254) 730 884 000.

How to Check Your CRB Status Online in Kenya with TransUnion

You can check your CRB status online or via SMS using TransUnion. Here’s how to do it using both methods:

How to Check Your CRB Status on the TransUnion Website

Follow these steps to check your CRB status on the TransUnion website:

  1. Visit the TransUnion website.
  2. Scroll down to the Know your score. Protect your credit section.
  3. Click on Get Started.
  4. Fill out the form with your personal details, mobile number, email, and address.
  5. Click on I Accept & Continue to Step 2 and follow the prompts to get your credit score report.

Your credit report will include details about your CRB status.

How to Check Your CRB Status via the TransUnion Mobile App

To check your CRB status using the TransUnion Nipashe mobile app:

  1. Download the TransUnion Nipashe app from the Google Play Store or App Store.
  2. Register by providing your ID number and other personal details.
  3. Follow the on-screen instructions to access your CRB status.

How to Check Your CRB Status via SMS (TransUnion)

To check your CRB status via SMS:

  1. Text your full national ID name to 21272.
  2. Pay a KES 50 registration fee to Safaricom Paybill number 212121, using your national ID number as the account number.
  3. Request to view your credit status, and you’ll receive the information in seconds.

TransUnion Service Costs

Here are the current TransUnion service costs:

  • Credit Report: KES 650
  • CRB Clearance Certificate: KES 2,200

To pay for these services, use Paybill number 212121 and your ID number as the account number. After payment, send your M-Pesa payment message to cert@transunion.co.ke to receive the report.

TransUnion Contacts

You can reach TransUnion using the following contact details:

  • Physical Address: Prosperity House, Westlands Rd, Off Museum Hill, Westlands, Nairobi
  • Telephone Numbers: (+254) 20 3751799 / (+254) 730 651 000
  • Email: info@transunion.com

How CreditInfo Helps and How to Check Your CRB Status

CreditInfo assists banks and credit providers by evaluating and monitoring customer debts. The company operates solely through email.

Follow the steps below to check your CRB status via CreditInfo:

  1. Visit the official CreditInfo website.
  2. Click on Credit Report.
  3. Choose whether you need a personal or company credit report.
  4. Fill out the request form and submit it.
  5. You will receive your credit report via email, which includes your CRB status details.

If you believe your report contains incorrect information, fill out the Credit Report Dispute Form.

CreditInfo Contacts

You can contact CreditInfo using the following details:

  • Physical Address: Park Suites, Office 12, Second Floor, Parklands Road
  • Postal Address: 38941-00623 – Parklands, Nairobi
  • Telephone Number: +254 20 375 7272
  • Email: cikinfo@creditinfo.co.ke

Getting your CRB clearance online

If you’re wondering how to clear yourself from CRB Kenya, the first step is to settle any outstanding debts.

After clearing your debts, you can apply for a CRB clearance certificate from TransUnion, Metropol, or CreditInfo through their respective websites.

How to Check Your CRB Status for Free in Kenya

Unfortunately, checking your CRB status online for free is not possible. Metropol, CreditInfo, TransUnion, and other credit reference bureaus charge a small fee for this service.

How to Find Out Which Institution Listed You on CRB

To find out which institution listed you on CRB, you can use Metropol’s “Who Has Listed Me” request. Alternatively, you can check through CreditInfo or TransUnion.

How to Check Your CRB Status Online

You can check your CRB status online through the websites of TransUnion, CreditInfo, or Metropol. Refer to the steps outlined above for detailed instructions.

What to Do If You Are Listed on CRB

If you are blacklisted, the first step is to clear any outstanding loans with your lender. Once you’ve done that, you can request a CRB clearance certificate.

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