How to Retrieve Your Safaricom PUK Code

How to Retrieve Your Safaricom PUK Code to Unlock Your SIM Card

by

Forgetting your SIM card PIN can be frustrating, especially when you need your phone for calls, messages, or other services.

The good news is that retrieving your Safaricom PUK (PIN Unlock Key) is simple. If you’ve ever grabbed your phone only to find it locked, don’t worry.

Safaricom makes it easy to recover your PUK code, even for another number. You can unlock your SIM card quickly and return to using your phone in no time.

If you forget your SIM card PIN, enter it incorrectly three times. This will trigger a request for the PUK code. [Image/Courtesy] 

How to Retrieve Your Safaricom PUK Code

Is your Safaricom SIM card blocked, and you need your PUK code? Don’t worry—it’s now easier and faster to retrieve it.

You no longer have to call customer care or wait in long queues. Follow these simple steps to get your PUK code:

  1. Dial 1008# from another phone.
  2. Enter your mobile phone number.
  3. Enter your national ID number.

You’ll receive your PUK code via text message shortly.

Unlocking Safaricom SIM card without PUK

There’s no direct way to unlock a SIM card without a PUK code. The PUK code is designed to keep your SIM card secure.

If your SIM is locked and you’re unsure what to do, you have options:

  1. Visit a Safaricom shop – Carry your ID card to the nearest branch. A customer service representative will help you retrieve your PUK code using your SIM card details.
  2. Call customer care – Dial 100 or 234. To verify your identity, you’ll need to provide details like your ID number, frequently dialled numbers, or M-Pesa transaction history.

Once verified, you’ll receive your PUK code and can unlock your SIM card.

To retrieve the PUK code for another Safaricom number, dial 1008# from a different phone and follow the on-screen instructions.

Can you get Safaricom PUK for till number?

If your SIM card is registered with Safaricom and linked to your ID or passport, follow these steps to get the PUK:

  1. Dial *456# from another SIM card.
  2. Select “Get PUK.”
  3. Enter the mobile number of the locked SIM card.
  4. Enter your ID number.

You will receive an SMS with the PUK code to unlock your SIM card.

What to Do If You Forget Your Safaricom SIM Card PIN

If you forget your SIM card PIN, enter it incorrectly three times. This will trigger a request for the PUK code.

Once prompted, follow the steps above to retrieve your PUK code and unlock your SIM card.

Can You Get Safaricom PUK Online?

Currently, Safaricom does not provide an online platform to retrieve PUK codes. The most reliable method is dialing 1008# and following the steps to get your PUK code.

Leave a Comment